Not So Big Foot: Time Warner Business Class says "You are outside the TWC footprint "

When we read this email from Time Warner Business Class they might as well have said "You are outside the TWC footprint and man is that going to cost you."

Two months have passed since we got this message informing us that Time Warner Cable Business Class was not going to honor its contract to supply us with broadband (see previous post for more details). So we thought it would be a good idea to publish the email so people can see for themselves the preposterous sum of "over $100,000" quoted for rural broadband access. We assume that they assumed we did not have over $100k on hand.

Note that we have obscured contact info to protect the TWC employee who at least had the courtesy to communicate with us (although they managed to spell my name wrong).

Of Nerds and Whitepapers, Satellites and Cynics

You know you are a nerd if...You spend your spare time writing technical whitepapers. And that's what I've been doing. Apparently, it's not nerdy enough that, for the last two years, I have spent at least 40 hours a week--and often many more--working on contract for a software company for whom, among other things, I write whitepapers. No, in my spare time I feel compelled to write more.

Not that the world is papered with my whitepapers. Many don't see the light of day, not because they're not good, but because a whitepaper often has to hit a moving target and few targets move faster than a software startup. However, I will soon be releasing one of my "spare time" whitepapers because the target is, as I see it, frozen in the headlights of public attention.

That target is the terrestrial telcos, the nation's broadband providers, the folks making loads of money delivering big fat juicy bandwidth to urban and suburban consumers, maximizing their profits by avoiding servicing the rural areas through which their bandwidth passes on its way from one profit center to another.

This seems to be a very American problem. In many civilized countries there are universal service requirements with respect to broadband (as there are in America with respect to telephone service). In order to stave off broadband service requirements in America the terrestrial telcos have formed an alliance with the non-terrestrial telcos, that is, the satellite Internet service providers. The strategy? Convince politicians and government regulators that every rural American can get broadband (without the need for running fiber optic cable or coaxial cable or DSL phone lines) because satellite Internet service is available everywhere. The problem I have with this is summed up in the title of my forthcoming whitepaper: SATELLITE IS NOT BROADBAND.

That's right, satellite is not broadband and it never will be. And the terrestrial telcos know this. The non-terrestrial telcos say as much on their own websites. (The short version: there's too much latency and not enough capacity, so satellite Internet cannot realistically support VPN, streaming movies, real-time trading, VoIP, automated software patching, interactive learning systems, or SaaS applications.)

Despite this, the strategy of "Let them eat satellite" is being pursued by lobbyists in state capitals and our nation's capitol. For example, the FCC website at www.broadband.gov now lists satellite as a broadband option, which is like the U.S. Department of Transportation saying motorcycles are an interstate freight delivery option. The bankrolling of this cynical hoax by the terrestrial telcos upsets me for a variety of reasons, the most immediate being:

a. Where I live we can't get proper broadband right now (Time Warner Cable's business division recently told me it would cost "over $100,000" to bring cable to my home office, even though they offer cable service less than 5 miles from here).

b. We can't afford to change where we live (that's not the fault of the terrestrial telcos, although they do seem to be guilty of perpetuating an attitude that says "If you can't get broadband where you live, just move to one of our service areas").

c. I recently committed myself to raising public awareness of a potentially fatal genetic disorder, widespread ignorance of which causes much needless pain and suffering. This project would go a lot better if my current Internet connection didn't suck so badly. (You can see the first phase of the project at www.CelticCurse.org.)

d. My current Internet connection is satellite Internet service, which is NOT broadband.

So, as I prep the presses for this whitepaper, I am marshaling my arguments and rounding up my footnotes. My hope is to provide--in the form of a well-argued and well-documented whitepaper--powerful ammunition for the patriotic forces of fairness and justice now arrayed against the self-interested terrestrial telcos.

ATELLITE IS NOT BROADBAND

Biden announces $1.8 billion broadband stimulus awards

I think the operative word here is begin: because we still have a long way to go and it is now clear that the stimulus money will run out long before all of America's rural communities have access to true broadband connectivity (i.e. something other than over-priced satellite service with its crippling latency and crushing usage caps):

“Today’s investment in broadband technology will create jobs across the country and expand opportunities for millions of Americans and American companies. In addition to bringing 21st century infrastructure to underserved communities and rural areas, these investments will begin to harness the power of broadband to improve education, health care, and public safety,” said Vice President Biden. -- Biden announces $1.8 billion broadband stimulus awards | MuniWireless

Don't get me wrong, I truly appreciate the Obama-Biden Plan putting rural broadband on the national agenda. But until the regulators get serious about making telecommunication companies give more back to the communities they run their cables through, but whose needs they by-pass, well the future will continue to look bleak for millions of rural homes and businesses.

The Cost of Digital Exclusion: Rural Minnesota waits for high-speed Internet

Some great coverage here of how the America's telcos are choking off business for rural Americans:

Bruce Kerfoot summed up an equally pressing issue at the summit. He owns Gunflint Lodge near Minnesota's Boundary Waters Canoe Wilderness Area.

Kerfoot said his family recently decided to vacation in a remote Swiss village. It took them two minutes to make an online reservation at the resort they had chosen. "There is not one person in Europe who can make an online reservation with me," Kerfoot said.

Further, Kerfoot said he hasn't had a foreign visitor all year while half the customers at Canadian wilderness resorts in the Rockies have come from Asia where travelers overwhelmingly prefer to book online.

Living in remote and rugged northeastern Minnesota, Kerfoot is among some 100,000 households in the state that don't have broadband. And he can't get it even if he wants to pay for it.

Federal Government Buys Into a Telco-sponsored Oxymoron: Satellite Broadband

Here's how the federal government perpetuates the myth that satellite internet service is broadband:

Just as satellites orbiting the earth provide necessary links for telephone and television service, they can also provide links for broadband. Satellite broadband is another form of wireless broadband, and is also useful for serving remote or sparsely populated areas. [Satellite is NOT broadband]

Downstream and upstream speeds for satellite broadband depend on several factors, including the provider and service package purchased, the consumer’s line of sight to the orbiting satellite, and the weather. Typically a consumer can expect to receive (download) at a speed of about 500 Kbps and send (upload) at a speed of about 80 Kbps. These speeds may be slower than DSL and cable modem, but they are about 10 times faster than the download speed with dial-up Internet access. Service can be disrupted in extreme weather conditions. [And you cannot use it for real-time commodities trading, VPN, VoIP, or watching videos, movies, TV, etc.]

Types of Broadband Connections - Broadband.gov

List of Rural Broadband Projects Funded August 5

This week, Agriculture Secretary Tom Vilsack announced the funding of 126 new Recovery Act broadband infrastructure projects to help create jobs and provide rural residents in 38 states and Native American tribal areas access to improved service.

The announcement is part of the second round of USDA broadband funding through the Recovery Act. A complete list of projects receiving Recovery Act broadband grant awards today can be viewed in full by clicking here. PrecisionAg.com - More Rural Broadband Projects Funded

Rural Poor to Get Poorer? 14 to 24 million Americans lack access to broadband

From International Business Times:

"In March, the FCC introduced the comprehensive National Broadband Plan. The FCC says somewhere in the range of 14 to 24 million Americans lack access to broadband internet connections. Most live in poorer, sparsely populated rural communities." -- FCC's National Broadband Plan Comes Under Fire

Those poorer rural communities are only going to get poorer if they don't get broadband. No broadband = lower property values; apart from the Amish, very few Americans want to live or work or raise a family without broadband. Lower property values = declining tax base = fewer services = poorer schools, and so on in a cycle of decline.

Read the full article for a detailed look at the issues involved. We have to say that between inter-agency wrangling and the lobbying might of the big telcos (who want $20,000 per mile to connect rural users) the outlook is not good.

National Summit Brings Together Technology, Rural Ed Experts to Focus on Solutions

Interesting event:

More than 150 rural education stakeholders and technology experts from 26 states came together to learn from one another and provide feedback to federal officials today at a National Rural Education Technology Summit in Washington, D.C. Federal leaders in education, content, and connectivity held up the work of rural superintendents, school leaders, education service agencies, and researchers as examples for leveraging technology to overcome distance and increase access to high-quality teaching and learning in rural schools. -- U.S. Department of Education

Wonder if they discussed how teachers can assess homework fairly across the digital divide. For example, if half your students have broadband at home and the rest don't, how do you compensate for that when grading homework? This is a problem in a lot of rural schools today.

Back-dated, Scriptified, Testing

I've been working on some video-blogging techniques to show people what some of the malware and malicious activity that we write looks like on screen. Here is an example:

Time Warner Cable Supports "Broadband for America" But Demands $20,000 Per Mile to Deliver

If you are one of the tens of millions of Americans who can't get broadband Internet because it is just not available where you live, and you have looked into the problem of why this might be, you may have encountered BroadbandforAmerica.com. This is an organization that sounds like it might be promoting greater broadband access for Americans, but look a little closer and you will see it is really a bunch of telecommunication and cable companies (telcos) trying to avoid any requirements to provide broadband that might be imposed by local, state or federal government.

That's right folks, it's not a group of people out to help rural communities that can't get anyone to bring them broadband, it's a bunch of corporate and union lobbyists. Indeed, if you read their slogan carefully it says:

Brought to you by over 200 companies and organizations dedicated to expanding the discussion of BROADBAND for AMERICA. 

They are NOT about expanding the DELIVERY of BROADBAND for AMERICA, they're just about talking about the topic of broadband. And a lot of that talk is just plain nonsense.


Check out the 200 companies and organizations that make up BROADBAND for AMERICA and you will see that they include TWC (Time Warner Cable). As we have previously reported, TWC recently offered to deliver broadband to a rural New York customer for the sum of $100,000. Apparently TWC is happy to expand the coverage of BROADBAND for AMERICA as long as you have $20,000 per mile to give them.

What companies like TWC and the other corporate members of BROADBAND for AMERICA really want is to prevent any kind of universal service requirement for broadband. Such requirements exists in many Western countries and it exists in America in terms of telephone service. That's right, our forefathers in this great land had the foresight to realize that telephone service needed to be universal, available to everyone from big city businesses in New York to farmers and ranchers out on the prairies of North Dakota (after all, it is these farmers who supply the food that the city dwellers consume).

There were and are numerous good reasons for universal service, not least of which is the fact that telpehone companies need to run their wires and beam their signals through rural states in order to connect large population centers. I think most Americans would agree it's not really fair to do that without providing service to the people whose land and air you are using in order to make a profit.

And we are all for making a profit. Even if Time Warner Cable can't run cable for less than $20,000 per mile it would still make, over time, a decent profit from the paying customers it would acquire from doing so. But no, serving Americans who are not immediately and hugely profitable does not appeal to telcos. Sure, they love the federal tax dollars and the free passage they get from states and counties whom they by-pass, but service? Service at anything other than a huge profit is apparently not in their vocabulary.

So, whatever you hear BROADBAND for AMERICA say, in emails and in TV ads (yes, they are using TV ads to try and persuade Americans that 20th century Internet standards are just fine for 21st century America) you should probably regard it with more than a pinch of salt. In fact, why not regard it with about $20,000 worth of salt per word.